Terms of Service
Last Updated: 10/7/2025
These Terms of Service (“Terms”) govern your access to and use of Pilotflows, a service provided by Tegi S.à r.l.-S. (“Pilotflows”, “we,” “our,” or “us”). By using our platform, you agree to these Terms.
1. Company Information
Tegi S.à r.l.-S.
15, rue de la Syre
L-5377 Übersyren
Luxembourg
Email: [email protected]
2. Acceptance of Terms
By accessing or using our services, you confirm that:
- You have read and understood these Terms
- You are at least 18 years old
- You have the legal capacity to enter into binding contracts
- You agree to comply with these Terms
- You agree to our Privacy Policy and Security Policy
If you do not agree to these Terms, you must not use our platform.
3. Services Description
Pilotflows provides the following services:
- User account management and authentication
- Organization management and collaboration tools
- Certificate storage and management
- Document upload and storage
- Two-factor authentication security
- Subscription-based access to platform features
4. User Accounts
To use our services, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Enable two-factor authentication when required
- Not share your account with others
- Notify us immediately of any unauthorized access
- Keep your contact and billing information up to date
5. Subscription and Payments
Our services may require a paid subscription:
- Payments are processed securely through Stripe
- Subscriptions auto-renew unless cancelled
- Refunds are provided according to our refund policy
- Prices may change with 30 days notice
- Trial periods may be offered at our discretion
- You are responsible for applicable taxes
6. User Content and Data
Regarding content you upload to our platform:
- You retain ownership of your content
- You grant us license to store and process your content
- You are responsible for the legality of your content
- We may remove content that violates these Terms
- We maintain regular backups but are not liable for data loss
- You should maintain your own backups of important data
7. Acceptable Use
You agree not to:
- Violate any laws or regulations
- Infringe intellectual property rights
- Upload malicious code or content
- Attempt to gain unauthorized access
- Interfere with platform operation
- Use the service for unauthorized commercial purposes
- Share access to your account
- Exceed usage limits or quotas
8. Intellectual Property
All platform content and features are protected by intellectual property rights:
- Our software, design, and content are proprietary
- Our trademarks and branding may not be used without permission
- You may not copy or modify our platform
- You may not reverse engineer our services
9. Termination
We may suspend or terminate your access if:
- You violate these Terms
- You fail to pay subscription fees
- We suspect fraudulent activity
- We cease operations
- Required by law
You may terminate your account at any time by contacting us.
10. Limitation of Liability
To the maximum extent permitted by law:
- We provide the service “as is”
- We are not liable for indirect or consequential damages
- Our total liability is limited to fees paid in the last 12 months
- We do not warrant uninterrupted service
- We are not responsible for third-party services
11. Governing Law
These Terms are governed by the laws of Luxembourg, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Luxembourg.
12. Changes to Terms
We may update these Terms at any time. We will notify you of significant changes through our platform or via email. Continued use after changes constitutes acceptance of the new Terms.
13. Contact Information
For questions about these Terms, contact us at: [email protected]
Tegi S.à r.l.-S.
15, rue de la Syre
L-5377 Übersyren
Luxembourg